Privacy Policy

This Privacy Policy describes how Higher heights (“we”, “us”, “our”) collects, uses, and discloses your personal information when you use our website, products, and services (“Services”). By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect personal information from you in various ways, including:

• Information You Provide: When you register an account, make a purchase, submit inquiries or feedback, participate in surveys or contests, or interact with our website, we may collect personal information such as your name, email address, mailing address, phone number, payment information, and any other information you voluntarily provide.

• Automatically Collected Information: We may automatically collect certain information when you use our website, such as your IP address, device information, browser type, operating system, referring URLs, and other usage data. This information helps us improve our Services and user experience.

• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour and preferences. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our Services, including processing orders, delivering products, and managing accounts.
• To communicate with you about your account, orders, inquiries, and updates.
• To personalise your experience and provide tailored content, promotions, and recommendations.
• To conduct research, surveys, and analysis to improve our products and services.
• To detect, prevent, and address technical issues, fraud, or security concerns.
• To comply with legal obligations and enforce our terms of service.

Information Sharing and Disclosure

We may share your personal information with third parties for the following purposes:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, delivering products, and providing customer support.

• Business Partners: We may share your information with business partners, affiliates, or sponsors for marketing, promotional, or other business purposes.

• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests, or to protect our rights, property, or safety.

We do not sell, rent, or lease your personal information to third parties without your consent.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights and choices regarding your personal information, including:

• Access and Correction: You may request access to, update, or correct your personal information in our records.
• Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions provided in the communications or by contacting us directly.
• Deletion: You may request the deletion of your account or personal information, subject to certain exceptions and legal obligations.
• Cookies: You can manage your cookie preferences through your browser settings or opt-out of certain tracking technologies.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our Services after the changes are made constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us on 01908 414056 or email us at enquiries@hheducationalservices.co.uk